Shipping & Payments
Do you ship worldwide?
Yes we ship worldwide, orders are shipped to all possible destinations including India, US, Canada, UK, France, Australia, South Africa, Singapore, Malaysia, Japan, Germany and other major Asian and European Countries.
Are there any countries which you do not normally ship to?
Currently, we are unable to ship online orders to the following countries: Nigeria, Belarus, Ukraine, Indonesia, Yugoslavia, Lithuania, Liberia, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan. If your country is one of these then you will see a message "We are not shipping to this country" in this case please Contact Us or fax your orders at +91-11-66173545, we will try our best for alternative arrangements for payment etc. We will reply back within 1-2 business day with pertinent information, insha Allah.
Shipping and Packaging
We take tremendous efforts to properly pack the items, all the Books ordered through idaraStore.com are indivisually checked & shrink wraped to assure its condition & quality. We take care to carefully pack your order to ensure timely and safe delivery. The books are generally shipped within 1-3 days of receiving the order with payment. Asper the Indian postal department rule we can't send more than 5kg in one package, if the weight of the order is higher then it will be packed in multiple packages.
How do you send books, will I get a Tracking number?
Books are sent through :
International : Indian Post Registered
Within India : Registered Book Post
As the Packages are sent through Indian Post, there is no tracking facility at this time.
What are the shipping cost?
The shipping both for National & International is calculated by weight for Books and for other Items it is per Item bases. To calculate your shipping & handling charges, add item(s) to your shopping Basket (as normal), then click view basket, at check-out, the shipping will be automatically calculated as per your shipping address (country).
What is the delivery period?
International order : Generally, books are shipped within 1-3 days of confirmation/payment of your order. It takes about 2-4 Weeks for USA, Canada and 2-3 Weeks for UK, France, South Africa, Australia, other European countries from the date of dispatch.
Indian orders : The delivery may take about 7-10 working days.
Note: Sometimes there are delays with the mail and orders may not always arrive within the above time frame. Holidays can delay the packages as well as bad weather. some times due to occasional delays with customs to certain countries.
My package will be delivered outside the India. Do I need to pay customs and duties?
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable (generally Books are exempted) and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. If you want to learn what the threshold for duties and taxes is for a particular country, you can go to www.wcoomd.org for general information or visit the Web site of that country's customs service.
Please note: idaraStore.com cannot be held responsible for any import fees, customs fees, import taxes, or other types of charges which a recipient may incur. This may be either through a private courier company or through your local postal system.
How do I make payment?
Following payment options are available:
Paypal > International Customers (outside India): The best and fastest option is paying through PayPal. Paypal is very popular option of making website payments. There are over 100 Million registered users of paypal worldwide. You can pay the amount in 100% secure mode, PayPal accept, PayPal account, Credit / Debit Master Card, Visa Card, Amex Card, Discover Card and eCheque. The settlement will be in USD only. What is Paypal ? Watch Signup for a FREE account HERE !
ccAvenue > National Customers (within India): Please opt for ccAvenue payment Gateway, only if your billing and shipping address is India. Please also note that your currency should be INR (Indian Rupees), as payments made through this payment gateway are settled in Indian Rupee only. ccAvenue is India's leading payment gateway, you can use Credit/Debit Cards. You can also have the option of making payment through Net-Banking if you have bank accounts with HDFC Bank, ICICI Bank, UTI Bank, IDBI Bank, Global Trust Bank, Centurion Bank etc. (We prefer Debit cards)
Please note: Always Select the right Payment Type before checkout.
Select Your Currency
idaraStore.com have Multi-Currency at our store i.e. Indian Rupees, US$, € Euro, and £Pound. You can select your currency from the dropdown provided below the shopping basket box. The default currency is Indian Rupees, you may opt for any other currency just to see the approx. converted prices of the product(s). Customers from India are requested to please shop with the default currency i.e Indian Rupees. If you are from any other country you can choose any currency (better to use US$), but at the time of checkout you will be transferred with US$ as the default payment currency. If you have selected other currency at checkout i.e. € Euro or £Pound then you will get the automated email from our online store with the chosen currency but as you will be paying in US$ at paypal, you might see some currency difference in your credit card statement then what you will receive in the "order summary" email from our store. This is because of the currency conversion involved.
How safe is it for me to send my credit card details to you via the Internet ?
idaraStore.com don't gather or store your credit card details at their website. From our online store's shopping cart system you are sent to a 100% secure "SSL" servers of Paypal & ccAvenue. Both these sites are the world's leading payment gateway to handle e-commerce sales. They Use the state-of-the-art Net security systems, your credit card details will be safely transmitted on their server and will not be viewed by any third party, Insha 'Allah.
I would like to place an order, and pay for it via money order, check, and COD (Cash on Delivery). What do I do?
This facility is only available for India, if you are not able to pay through credit card or net banking options. You can proceed as normal and add each item to your shopping cart. Simply continue through the checkout process, when you are on Payment page, simply select mode of payment as ccAvenue and press continue button (Please write in the comment field that you want the Books through VPP/COD).You will be redirected to our ccAvenue payment page, you don't have to do anything further and leave that page.
We will automatically receive the order and the same will be send through VPP on the shipping address you provided at the time of placing the order, you can pay the amount to postman while taking the delivery.
Only Indian customers can also send Bank Draft & cheques, please issue in Favour of "IDARA IMPEX" Personal checks may take up to 15-20 business days to clear before dispatch, to avoid delay you are requested to please send Bank Draft or Bankers Cheque payable at New Delhi and send them to the below address. Orders will be executed only when the funds are received in our account.
D-80 Abul Fazal Enclave-1
New Delhi-110 025
I reside outside India, can I pay for my order through Bank (wire) transfer. What are your bank details?
We only accept Bank (wire) Transfer for bulk orders value US$1500.00 and above. If you are planning to buy in bulk quantities (for reselling or free distribution) please Contact Us with detailed informations.
I'm from Australia but want the books to be delivered in India. How should I Pay?
If you are from Australia or any other country, and want to ship the order to India, you can do so ! add the products to the basket normally, while checking out provide the Indian address in the shipping address field and checkout selecting PayPal payment option. The shipping charges will be calculated automatically for India. We will than ship the order to the shipping address provided.
If your question is not answered here or if you face any problem in accessing our website.
In case you experience any problem in accessing our website or for any Sales, Support and Service Questions or issues. you can contact us using our HelpDesk system, which helps you to keep track of enquiries and will enable us to provide you with a quicker response. Please login and use the HelpDesk to open a new support ticket, link to our HelpDesk is also provided at the bottom of this website or at the top right if you are logged in.
PRODUCT DESCRIPTIONS & PRODUCT IMAGES
idaraStore.com attempts to be as accurate as possible. However, idara.com does not warrant that product descriptions or other content of this site is 100% accurate, complete, reliable, current, or error-free. If a product offered by idaraStore.com itself is not as described, or its image does not match exactly, your sole remedy is to return it in unused condition. (shipping charges to be borne by customer, at management discretion).